Crystal Quality is an innovative, cost effective call and screen recording system with a Quality Management Suite
It is a unified, web-based multimedia recording solution for both TDM & VoIP environments, tailored for call centers, municipalities, utility & financial institutions.
It is a mobile call recording solution, which allows an organization to record all business calls, without recording private calls.
This Speech based predictive analytics solution is able to analyse conversations and to monitor interactions, allowing to verify performances by agent scoreboards, dashboard-style reports.
- Europe: MiFID II EU Regulation enforces call recording including mobile in the financial industry.
- UK: Financial Services Agency (FSA) world-leading regulations, enforcing call recording, including mobile.
- USA: Dodd-Frank Wall Street Reform with direct impact on contacting centers and trading rooms.
The CQ platform produces maximum RT audio quality, that can be matched to the audio contained in the sampled phone call, if the telephony supports, it can be stereo, agent at one side, customer at the other. Helps in identification and prediction of high risk
customers
Keyword Spotting (KWS) identifies the occurrences of keywords and/or key-phrases in audio recordings.
Real-time live monitoring gives you the ability to capture agent screen activities, for various business purposes, such as service performance assurance, coaching, etc.
Preforming simultaneous call and screen recording for optimal contact center is a requirement for your enterprise and customers. Screen and voice recordings are synced although each recording can be played independently.
