Remote SupportCTI
The field of Computer Telephone Integration is constantly searching for more and more innovative technology to strengthen the interchange of information between the computer and telephone world using studied software solutions to optimize processes and resources.
Characteristics that identify this field are:
Independence from the Vendor of telephony ( Alcatel, Philips, 3com, Cisco, Siemens, Nortel, etc...), from the technological solutions ( Traditional PBX, UN-PBX, VOIP, PBX ) and from the CTI standards( CSTA, TAPI, TAPI j, h323, Sip, Voice XML, CAPI,...).
Planning and realization of its own products thanks to the great acquired experience in the field and to the professionalism of the technical staff that project effective and efficient solutions for the satisfaction of needs required on market.
Distribution of products belonging to the better marks of the sector that means Voxtron, Mind, GFI, Dialogic and RedBox Recorders, whose integration of services and consultancy offered by Software Link allows the elaboration and the supply of solutions of elevated quality and of great performance.
Professional services and consultancy offered exploiting the acquired experience and the profound knowledge of products reselled and carried out.
The Services put to disposition from Software Link are:
- Project assessment and management
- Solution architecture design
- Call flow, grammar and user-interface design
- Application development
- VoiceXML and SALT script development
- System integration
- Installation and deployment
- Tuning and usability testing
- Custom training and ongoing support
- Traffic analysis and carrier selection
Not only...Software Link will satisfy every requirement or demand of CTI Custom Developement being able, with its own solutions, to cover to 360° all requirements that the companies can have in telephone sphere or data convergence.
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