The Costumer is an important Bank with its headquarter in Milan.
The need was to centralize in one platform all the interactions with the client, including those that come from the Social Media and the most common smartphone applications.
The solution is Voxtron Platform, expertly modified and widened, that allow to manage and track all the interactions with the client.
From the e-mail to WhatsApp, from the fax to Facebook, one console allow to interact in a easy and rapid way and, moreover, memorizing every single interaction with the client, permit a very high efficiency and personalization of the customer relation.
The Voxtron Platform has a strongly poliedric mark, it is integrable with the Social Media and the Smartphone Applications.
Keeping track of every single interaction with the client and enabling the operator to interact through a sole platform, it highly ensures a taylor-made, rapid and efficient customer.