Our solution to manage availability is called Link2Staff: a 24/7 active system for Emergency calls, simple and efficient.
- A solution which can be integrated into an existing phone and IT system of the Client, completely full VoiP.
It runs on a dedicated server, that could be put on Cloud if needed.
- Costumized availability agenda.
- Management module, user side, completely Web Based, clear and simple.
- Each operation connected to the process in tracked and archived in a database.
- Confirmed availability from the techinician Staff if the call is answered, by pushing a button to confirm.
- Email and sms notifications are sent to available people on duty and to supervisors, even if the call is not replied.
- It deals with more requests at the same time.
- It reaches more numbers.
- The standard platform can be costumized.
- The activities are all tracked.
- The solution is scalable and allows future extensions.
- Possibility of Call Recording configuration.