Automatic Conversational IVRs offer solutions of telephonic dialogue similar to human ones, without the stiffness of digiting keys and bringing AI systems to service process automation.
It is about vocal commands and synthesized answers which allow the interaction between telephonic systems with the costumer’s informative systems, without human participation.
The user who calls can request or demand directly to the BOT solution and receive answers with context.
Features
- Independent of the AI platform. It works with main vendors as IBM Watson, Google Diagflow, ecc
- VOIP Technology
- Available in cloud
Advantages
- Maintain costumer’s investments over traditional IVR
- Interact with different vendors’ BOT AI